The General Terms and Conditions (hereinafter referred to as "GTC") apply to all legal transactions (service (treatments / training) and products) concluded with UNEW Beauty Couture AG (hereinafter referred to as "UBCAG") or via its sales channels operated by UBCAG (cosmetic institute, online shops) and / or based on the information and price quotations contained therein.
These are the following brands / sales channels / business divisions.
UBCAG reserves the right to change the GTC's at any time. The GTC's cannot be changed unilaterally by the customer and deviating conditions of the customers are not recognised.
The version of the GTCs in force at the time of booking a service or ordering products in an online shop operated by UBCAG shall be authoritative.
The offers are valid as long as the products, treatments and services can be found in the online shop and/or the product stock is sufficient.
The products offered in the online shop are intended exclusively for customers with their place of residence or company headquarters in Switzerland and Liechtenstein. Deliveries are made exclusively to an address in Switzerland or Liechtenstein.
Orders for which a manufacturer requires a treatment or product-specific certification and this cannot be presented, or the quantities suggest a resale to non-final consumers can be rejected without justification.
For all product orders with special requirements imposed by the legislator, such as product approval testing, age restriction, etc., the customer confirms compliance with these legal requirements with the order.
The images of products in advertisements, brochures, flyers, etc. are for illustrative purposes, this also includes all information regarding the products, treatments and services in the online shops, these are non-binding, as these are compiled and presented in the most customer-friendly way possible.
The manufacturer's specifications (e.g. manufacturer's warranty) are authoritative if a warranty is offered and is valid in Switzerland.
All sales prices published in the online shop luxme-beautyclub.shop and luxme.ch are final prices which include value added tax (VAT) and any advance recycling fees (ARF).
Costs for packaging(s) as well as delivery costs and other possible charges or fees are described in the terms of payment and shipping conditions and may vary depending on the product, payment method and delivery method.
In addition to the final price, a minimum quantity surcharge of a maximum of CHF 25.00 may be charged if the total amount of the shopping basket is less than CHF 100.00 for an order.
All sales prices published in the B2B online shops are product prices that do not include CH value added tax (VAT) / DE value added tax (VAT) and any advance recycling fees (ARF). costs for packaging(s) as well as delivery costs and other possible charges or fees are described in the terms of payment and shipping conditions and may vary depending on the product, payment method and delivery method. in addition to the final price, a minimum quantity surcharge of a maximum of CHF 25.00 may be charged if the total of the shopping basket is less than CHF 100.00 for an order.
UBCAG attaches great importance to providing up-to-date and accurate information on availability and delivery times in the online shop. However, due to production and/or delivery bottlenecks in particular, delays in delivery may occur both at UBCAG itself and at the suppliers and manufacturers. All information on availability and delivery times is without guarantee and may change at any time.
UBCAG reserves the right to change the prices of the products, treatments and services offered at any time. The prices published in the online shop at the time of the order are decisive for the conclusion of the purchase contract, provided that all conditions under paragraph 3 are met. Additional services ordered for a fee, such as express delivery, transport insurance, etc., are listed separately in the shopping basket and on the invoice.
Products, treatments, training courses and services and their prices on the website or in the online shop are deemed to be an offer. However, this offer is always subject to the condition that the contract is cancelled in the event of impossibility of service, impossibility of delivery or incorrect pricing, and the purchase contract for the products offered by UBCAG is concluded with UBCAG as soon as the customer places an order in the online shop, in the LuXme Beauty Club in Cham, by telephone or e-mail.An order is placed with UBCAG for the treatments, training and other services offered by UBCAG, which are appointment reservations, and the receipt of an online order for products is sent to the customer by means of an automatically generated order confirmation from UBCAG to the e-mail address provided by the customer. The receipt of the automatically generated order confirmation does not constitute a promise that the product can actually be delivered. It merely indicates to the customer that the order has been received by UBCAG via the online shop and that the contract with UBCAG has therefore been concluded, subject to delivery availability and correct pricing. In the case of treatments, the contract is deemed to have been concluded when an appointment has been made. Note: An appointment agreement is an order within the meaning of the Swiss Code of Obligations (OR) Art. 394ff and is therefore a valid contract.
As a rule, orders are processed within 48 hours of receipt. If it is not possible to deliver the entire order, a partial delivery will be made. The customer shall not bear any additional costs for the subsequent delivery. If UBCAG is in default of delivery, the customer has the right to withdraw from the contract from the 30th calendar day after the originally announced delivery date (except for special orders). In this case, UBCAG shall reimburse the customer for any amounts already paid in advance. There shall be no further claims against UBCAG.
For UBCAG products, all delivery and collection options are available to the customer, which are noted in the corresponding online shop operated by UBCAG under "Delivery and collection".The collection of ordered products at the business location of UBCAG can only take place by telephone agreement.The delivery address must be in Switzerland or Liechtenstein. If this is not the case, the order will be cancelled and no contract will be concluded. if the customer chooses a different delivery address to the billing address, the customer is responsible for ensuring that access to the place of delivery is possible and guaranteed. if the product cannot be transported to the place of delivery, the customer shall bear any additional costs.If the customer does not accept the ordered products on the agreed or indicated delivery date and delivery location, UBCAG may terminate (cancel) the contract and charge the customer the delivery costs incurred and a handling fee of 30% of the order value, but at least CHF 100, as well as any loss in value of the ordered products.
The customer must immediately check the delivered or collected products for correctness, completeness and delivery damage. in the case of deliveries by a forwarding agent, any delivery damage must be noted on the delivery note. delivery damage, incorrect and incomplete deliveries must be reported to UBCAG for all products within 7 calendar days from the time of collection or delivery. the customer is aware that such a report must be made by email, stating the order number and with the subject "Return and guarantee". The customer may not use damaged or faulty products. They must keep them as received in their original packaging and follow the instructions of the returns process. See also under Returns Policy.
For cosmetic products, there is no warranty, and for non-cosmetic products, the following shall apply: UBCAG shall only assume warranty for defects and functionality of the ordered products after delivery or collection if these can be provided within the timeframe indicated by the supplier; UBCAG may choose to provide the warranty bya) repair free of chargeb) partial and complete replacement by an equivalent or identical productc) credit note at the current price, maximum the sales price at the time of the orderd) amount reduction. Replacement of a used or defective product is not possible in any case, and wear parts such as batteries, rechargeable batteries, power cables, adapters and lamps in particular are completely excluded from the warranty by both UBCAG and the suppliers.If the manufacturer's warranty exceeds UBCAG's warranty, UBCAG shall also grant this to the customer, and both UBCAG and the suppliers may, at their own discretion, provide the customer with a replacement device / exchange device during the examination of the warranty claim (exchange subject to reservation). This is subject to the (suspensive) condition that a warranty claim actually exists. The replacement product shall not be transferred to the customer until UBCAG or the supplier has accepted the warranty.
If UBCAG or the supplier rejects a warranty claim, the customer may purchase the replacement product at the value of the goods at the time of delivery, or it is obliged to return the replacement device at its own expense.
Demonstration productsOther provisions apply to products labelled as "demonstration products" in the online shop. They may have slight visual defects or be refurbished products, which is why they are sold at a reduced price. These visual defects are excluded from the warranty and are disclosed in the item details. Furthermore, no warranty period applies to these products and they cannot be returned. The buyer is aware that he is purchasing a used product and that UBCAG or the supplier accepts no liability in this regard.
Liability is governed by the applicable legal provisions. However, UBCAG or the supplier shall in no case be liable for(i) slight negligence(ii) indirect and consequential damages and loss of profit(iii) unrealised savings(iv) Damages arising from delay in delivery(v) any acts and omissions of UBCAG's agents or any supplier, whether contractual or non-contractual. Moreover, UBCAG or UBCAG's suppliers shall not be liable for damage attributable to any of the following causes:Improper, non-contractual or unlawful storage, adjustment or use of the products;Use of incompatible spare parts or accessories (e.g. power supply); failure to maintain and/or improper modification or repair of the products by the customer or a third party; force majeure, in particular damage caused by the elements, moisture, falls and impacts, etc., for which UBCAG is not responsible, and official orders.
All claims for payment of products, treatments and services purchased through UBCAG's sales channels shall be made directly to the customer.payments must be made in Swiss francs.cash payment is possible for UBCAG products in the event of collection and for treatments and services in the cosmetics institute operated by UBCAG.the customer may use the payment options offered in the online shop under "Payment options".The customer acknowledges that additional fees may be incurred when paying in the online shop by credit card or PayPal.in the cosmetics institute operated by UBCAG, the customer can pay by cash, EC, TWINT, AMEX, VISA and EUROCARD.when paying by credit card or other instant payment methods, the debit is made immediately upon payment.when purchasing on account, the customer is obliged to pay the invoice amount within 10 calendar days of receipt of the delivery without any (discount) deduction. In the case of a partial return of the delivered products, the invoice amount can be reduced accordingly after written agreement with UBCAG.see return guidelines.the purchase on account is only possible for existing customers who have achieved a product turnover of at least 400 CH.
If the customer fails to fulfil his payment obligations in whole or in part, all outstanding amounts owed to UBCAG under any title shall become due immediately (in the case of advance payment within 8 calendar days of the first reminder) and UBCAG may demand immediate payment and suspend further deliveries of products to the customer.UBCAG shall charge a handling fee of CHF 10 for the first reminder and an additional handling fee of CHF 20 for the second reminder. In the event of unsuccessful reminders, the invoice amounts may be assigned to a company entrusted with debt collection. In this case, an additional effective annual interest rate of up to 15% may be charged on the invoice amount owed from the due date. The company commissioned with the collection will claim the outstanding amounts in its own name and for its own account and may charge additional processing fees.
Products ordered remain the property of UBCAG until full payment has been made to UBCAG. UBCAG is authorised to make a corresponding entry in the retention of title register. Prior to the transfer of ownership, pledging, transfer by way of security, processing or remodelling is not permitted without the express consent of UBCAG.
Orders oblige the customer to accept the products and services. UBCAG may, at its own discretion, accept subsequent changes to or cancellations of orders placed by the customer and charge a handling fee of 30% of the cancelled order value, but at least CHF 100, as well as any loss in value of the cancelled products since they were ordered. If a (partial) delivery impossibility (resolutory condition) occurs after an order or the conclusion of a contract in accordance with section 3, the customer will be informed immediately by e-mail. If the customer has already paid for the products and services, this amount will be refunded in full or in part. If no payment has yet been made, the customer shall be released from the obligation to pay for the undeliverable products in full or in part. Further claims due to delayed delivery or cancellation of delivery are excluded.
Appointment bookings are, according to the OR, orders for which UBCAG explicitly reserves time for a treatment and oblige the customer to keep these appointments. An agreed appointment can be rebooked or cancelled up to 24 hours before it is due to take place. Appointment changes or cancellations of appointment reservations made by the customer less than 24 hours in advance will be charged to the customer at 100%. (according to OR Art. 394 ff.)
According to the Swiss Code of Obligations, training dates are orders for which UBCAG explicitly reserves time for training and oblige the customer to attend these dates. (according to OR Art. 394 ff.)
A booked training course can be rebooked or cancelled before it takes place under the following conditions.
Training courses cancelled up to 30 calendar days prior to performance will be refunded at 100%.cancelled up to 15 calendar days prior to performance will be refunded at 50%.that are cancelled less than 15 calendar days before the event will not be refunded.
The return policy is an integral part of these GTC. By accepting these GTCs, the customer also declares their agreement with the return policy.
OUT OF WARRANTYThe costs for a repair outside the warranty in accordance with clause 7 shall be borne by the customer. In the case of devices that do not have any detectable defects or where the defect is not covered by the warranty in accordance with section 7, the costs for the inspection of the claimed defect and the shipping costs shall be charged to the customer.
Returns that cannot be assigned to a customer or returned to the customer will be kept by UBCAG for six months and then disposed of.
If goods in connection with the provision of the warranty in accordance with clause 7 are not collected from UBCAG within three months of the request for collection being sent to the customer, UBCAG shall be entitled to dispose of the goods, in particular to dispose of them.
The shipping conditions are an integral part of these GTC. By accepting these GTCs, the customer also declares his agreement with the shipping conditions.
The privacy policy is an integral part of these GTC. By accepting these GTCs, the customer also declares their agreement with the privacy policy.
Should individual provisions of the GTC's be invalid or ineffective, this shall not affect the effectiveness of the remaining provisions of these GTC's.
All legal relationships between UBCAG and the client are subject to Swiss substantive law. The Vienna Sales Convention is not applicable. The exclusive place of jurisdiction is Zug / Switzerland.
All rights, namely copyrights, to these GTC's are held by UBCAG and any reproduction, distribution or other use is prohibited and only permitted with the express written consent of UBCAG. UBC reserves the right to take all legal action in the event of an infringement.
UNEW Beauty Couture AGCham, January 2024
