Our customer service team is here to answer all your questions about NOUVEAU LASHES products, aftercare products or training.You can reach us from Monday to Friday from 8:00 to 19:00. Please note that this may vary on public holidays.
Nouveau Lashes c/o UNEW Beauty Couture AGCarll-Zeiss-Strasse 11D-79761 Waldshut-TiengenGermany
+49 170-4770444We will be happy to answer your questions.
+49 170-4770444You can always write us a WhatsApp, we usually answer within a few hours.
info@nouveaulashes.deYou can email us at any time, we usually reply within a few hours.
We endeavour to process and dispatch orders within 48 hours. Please note that this may take longer in exceptional circumstances. Delivery takes place within Switzerland & Liechtenstein.All prices excl. 19 % VAT. For deliveries to Germany and Austria please visit nouveaulashes.com Questions about shipping please email to: info@unew.ch Subject: SHIPPING Postal address: Nouveau Lashesc/o UNEW Beauty Couture AGCarll-Zeiss-Strasse 11D-79761 Waldshut-TiengenGermany
We charge the following delivery costs per order. Up to a goods value of € 400 up to 5 kg, flat rate excl. VATGermany 6.50 € Austria 13.00 € from a goods value of € 400 up to 5 kg,Free shipping Parcels are only handed over by Deutsche Post and DHL against signature (registered mail).
Invoice (from 3rd order) With this payment method, your order will be delivered by invoice. Please note that invoices will not be sent by post. You will receive the invoices electronically by e-mail. You can access the invoice at any time via your customer account. The payment period is 30 days from the invoice date. We reserve the right not to accept the payment method depending on creditworthiness or dunning level and to change the order to advance payment instead. In this case, it is of course always possible to cancel the order free of charge. We ask for your understanding for this security measure. TWINT (Switzerland / Liechtenstein only) Is a Swiss payment platform that enables sellers and buyers to process payment among themselves. TWINT processes the payment with you and forwards the payment to us accordingly. You can find more information about this service at www.twint.com. There is no additional fee. VISA / MASTERCARD Are internationally recognised credit cards. Unfortunately, we do not accept other credit cards due to the high fees. There is no additional fee. PayPal PayPal is an internationally known payment platform that allows sellers and buyers to process payment among themselves. PayPal processes the payment with you and forwards the payment to us accordingly. On the page www.paypal.com you can find more information about this service. There is no additional fee.
WHERE IS MY ORDER? With your order you will receive a tracking number from Swiss Post / Deutsche Post / DHL with which you can track your order. CHANGE OR CANCEL ORDER To change or cancel an order, please call at +49 170-4770444 or send an e-mail to info@nouveaulashes.de. If you wish to change an order, you must contact us as soon as possible after placing your order. In certain circumstances it may no longer be possible to change your order. You can only cancel training courses under certain circumstances.
You are entitled to return incorrectly ordered, defect-free products in undamaged original packaging within 7 days of receipt for a refund (provided the packaging is in perfect, resalable condition).We do not provide refunds for items that we determine have been used, used or used. RETURN It is your responsibility to ensure the safe return of the products by packing them appropriately and using a reputable delivery service. Please include a completed returns form with your items.The cost of returning the items is your responsibility. COMPLAINTS ABOUT PRODUCTS If you have received a non-functioning product, please send us an e-mail to info@nouveaulashes.de with a short description of the problem and a photo showing the batch number.After clarification with the manufacturer, we will check and arrange a replacement for the product if it is a production problem and has been confirmed by the manufacturer. Please understand that we cannot accept any liability for incorrectly stored products. You must return a non-functioning product within 7 days (with the original packaging) if the manufacturer requests the product for further investigation.